Returns & Refunds - Holmara.shop

Returns & Refunds

Your EU Consumer Rights

                14-Day Return Right: As an EU consumer, you have the right to return products within 14 days of delivery without giving any reason.
            

This policy complies with EU Directive 2011/83/EU on consumer rights and Romanian consumer protection laws.

Return Policy

Return Period: 14 days from delivery date
Condition: Items must be unused, in original packaging
Original Receipt: Required for all returns
Return Shipping: Customer pays return shipping costs
Refund Processing: 3-5 business days after we receive item

How to Return an Item

1 Contact Us: Email support@holmara.shop with your order number and reason for return

2 Get Authorization: We'll provide a return authorization number within 24 hours

3 Pack Item: Include all original packaging, accessories, and documentation

4 Ship Back: Send to our return address with tracking number

5 Get Refund: Refund processed within 3-5 days of receiving your return

Return Address

                Holmara srl - Returns Department

                Strada Republicii Nr. 45

                Sector 3, Bucuresti, 030173

                Romania

                Important: Include return authorization number on package

Refund Information

Payment Method	Refund Method	Processing Time
Credit/Debit Card	Back to original card	3-5 business days
PayPal	PayPal account	1-2 business days
Cash on Delivery	Bank transfer	5-7 business days

Items That Cannot Be Returned

Personal Care: Items for hygiene reasons
Custom Items: Personalized or custom-made products
Digital Products: Software, downloads, digital content
Perishable Goods: Food items or items with expiration dates
Damaged Items: Items damaged by customer misuse

Product Warranty

Legal Warranty: All products come with a 2-year legal warranty under EU law for manufacturing defects.

Note: Warranty claims are separate from returns and require proof of manufacturing defect.

Need Help?

Email: support@holmara.shop
Phone: +40 0351 422 975
Hours: Monday - Friday, 9:00 - 18:00
Response Time: Within 24 hours

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