Terms & Conditions
Last updated: January 2025
1. Introduction and Acceptance
These Terms and Conditions ("Terms") govern your use of the holmara.shop website and services provided by Holmara srl. By accessing our website or making a purchase, you agree to be bound by these Terms.
Company Information
Holmara srl
Strada Republicii Nr. 45, Sector 3
Bucuresti, 030173, Romania
VAT Number: RO35142297
Share Capital: €80,000.00
Email: support@holmara.shop
Phone: +40 0351 422 975
EU Consumer Rights: These Terms comply with EU consumer protection laws and Romanian legislation. Your statutory rights as a consumer are not affected by these Terms.
2. Definitions
- "Company," "we," "us," "our": Holmara srl
- "Customer," "you," "your": Any individual or entity using our services
- "Products": All items sold through holmara.shop
- "Services": All services provided by Holmara srl
- "Website": holmara.shop and related domains
- "Order": Your request to purchase products from us
3. Products and Authenticity
3.1 Product Authenticity
100% Authenticity Guarantee: All products sold on holmara.shop are guaranteed to be authentic, original, and sourced directly from authorized suppliers and manufacturers.
- We maintain strict anti-counterfeit policies
- All suppliers undergo comprehensive verification
- Complete supply chain traceability
- Zero tolerance for counterfeit products
3.2 Product Information
We strive to provide accurate product descriptions, specifications, and pricing. However:
- Minor variations in color, size, or appearance may occur
- Specifications are subject to manufacturer changes
- Images are for illustration purposes
- We reserve the right to correct errors
4. Orders and Contract Formation
4.1 Order Process
- Order Placement: You place an order through our website
- Order Confirmation: We send an email confirmation
- Order Acceptance: Contract forms when we accept your order
- Payment Processing: Payment is processed upon acceptance
- Fulfillment: Products are prepared and shipped
4.2 Order Acceptance
We reserve the right to:
- Refuse or cancel orders at our discretion
- Limit quantities per customer
- Verify customer information
- Cancel orders for suspected fraud
Important: A contract is only formed when we accept your order and send confirmation. Order placement does not guarantee acceptance.
5. Pricing and Payment
5.1 Pricing
| Price Component |
Description |
Included |
| Product Price |
Base cost of item |
Yes |
| Romanian VAT |
19% VAT (where applicable) |
Yes |
| Shipping Cost |
Delivery charges |
Separate (unless free shipping) |
| EU Duties/Taxes |
Additional EU country taxes |
Customer responsibility |
5.2 Payment Methods
We accept the following payment methods:
- Visa and Mastercard credit/debit cards
- PayPal payments
- Cash on Delivery (COD) - Romania only
5.3 Payment Security
- All transactions are SSL encrypted
- We do not store payment card details
- PCI DSS compliant processing
- Fraud protection measures in place
6. Shipping and Delivery
6.1 Delivery Areas
- Romania: Nationwide delivery available
- European Union: Delivery to all EU countries
- Processing Time: 1-2 business days
- Shipping Time: 3-5 business days (Romania), 5-10 days (EU)
6.2 Risk of Loss
Risk of loss and title pass to you upon delivery to the carrier. We are not responsible for delays or damages caused by the shipping carrier.
6.3 Delivery Issues
- Accurate delivery address is your responsibility
- Up to 3 delivery attempts will be made
- Undelivered packages will be returned to us
- Return shipping costs may apply for redelivery
7. Returns and Refunds
EU Consumer Rights: You have the right to withdraw from your purchase within 14 days of receipt without giving any reason, as provided by EU Directive 2011/83/EU.
7.1 Return Policy
Return Period
14 days from delivery date for EU customers
Condition Requirements
Items must be unused, in original packaging with all accessories
Return Authorization
Contact us first to obtain return authorization number
Return Shipping
Customer pays return shipping costs (unless defective item)
Refund Processing
3-5 business days after we receive and inspect returned item
7.2 Non-Returnable Items
- Personal care items (hygiene reasons)
- Custom or personalized products
- Digital products or software
- Items damaged by customer misuse
8. Warranties and Guarantees
8.1 EU Legal Warranty
All products come with a 2-year legal warranty under EU law (Directive 1999/44/EC) covering:
- Manufacturing defects
- Non-conformity with description
- Lack of expected functionality
8.2 Manufacturer Warranty
Products may also include separate manufacturer warranties with varying terms and conditions.
8.3 Warranty Exclusions
- Normal wear and tear
- Misuse or abuse
- Unauthorized repairs
- Environmental damage
- Consumable items
9. Intellectual Property
9.1 Our Rights
The holmara.shop website, including all content, trademarks, and intellectual property, belongs to Holmara srl or our licensors.
9.2 Your Rights
You may use our website for personal, non-commercial purposes only. You may not:
- Copy, modify, or distribute our content
- Use our trademarks without permission
- Reverse engineer or extract data
- Create derivative works
9.3 Product Trademarks
Product names and trademarks belong to their respective manufacturers. We are authorized resellers of genuine products.
10. Liability and Disclaimers
10.1 Limitation of Liability
To the maximum extent permitted by law, our liability is limited to the purchase price of the product. We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits or business interruption
- Data loss or corruption
- Third-party actions or products
Consumer Protection: This limitation does not affect your statutory rights as a consumer under EU and Romanian law.
10.2 Force Majeure
We are not liable for delays or failures due to circumstances beyond our control, including natural disasters, government actions, or supplier issues.
11. Privacy and Personal Data
Your privacy is important to us. Our collection and use of personal data is governed by our Privacy Policy, which complies with GDPR and Romanian data protection laws.
Data Processing: By using our services, you consent to the processing of your personal data as described in our Privacy Policy.
12. Dispute Resolution
12.1 Governing Law
These Terms are governed by Romanian law and EU consumer protection regulations.
12.2 Consumer Disputes
EU consumers can resolve disputes through:
- Direct contact with our customer service
- Romanian consumer protection authorities
- EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr
- Romanian courts with jurisdiction
12.3 Business Disputes
Business disputes will be resolved in Romanian courts with competent jurisdiction.
13. Changes to Terms
We may update these Terms from time to time. When we make changes:
- We'll update the "Last updated" date
- Significant changes will be notified via email
- Continued use constitutes acceptance of new terms
- Previous orders remain governed by terms at time of purchase
14. Contact Information
For Questions About These Terms
Holmara srl
Strada Republicii Nr. 45, Sector 3
Bucuresti, 030173, Romania
Email: support@holmara.shop
Phone: +40 0351 422 975
Business Hours: Monday - Friday, 9:00 - 18:00
VAT Number: RO35142297
Trade Registry: J40/12345/2023
15. Severability and Entire Agreement
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Holmara srl.
Effective Date: These Terms are effective as of January 2025 and apply to all orders placed after this date.