Find quick answers to common questions about Holmara.shop
Within Romania:
EU Countries: 5-10 business days
Yes! Free standard shipping is available for all orders over €50 within Romania.
Yes, all orders include tracking. You'll receive a tracking number via email once your order ships. You can also track your order on our Track Order page.
Contact us immediately at support@holmara.shop. We work with our shipping partners to resolve any delivery issues and will provide a replacement or refund as needed.
You have 14 days from delivery to return items for a full refund. Items must be unused and in original packaging. This complies with EU consumer rights.
Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.
Refunds are processed within 3-5 business days after we receive your returned item. The time to appear in your account depends on your payment method.
100% authentic guarantee. All products are sourced directly from authorized suppliers and manufacturers. We maintain strict anti-counterfeit policies and verify all suppliers.
Yes, all products include:
We work only with certified, authorized suppliers who undergo regular audits. Our supply chain is 100% traceable and we maintain strict quality control standards.
We accept:
Yes, we use SSL encryption and secure payment processors. Your payment information is never stored on our servers and all transactions are protected.
Yes, all prices displayed include Romanian VAT. EU customers may be subject to additional taxes depending on their country.
No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping information, and view order history.
Email: support@holmara.shop
Phone: +40 0351 422 975
Hours: Monday-Friday, 9:00-18:00
Response time: Within 24 hours
Yes, you can cancel your order before it ships. Contact us immediately at support@holmara.shop with your order number.
Our customer support team is here to help you with any questions not covered above.