Warranty - Holmara.shop

Product Warranty

Your products are protected by comprehensive warranty coverage

EU Legal Warranty

2-Year Legal Warranty: All products sold by Holmara srl come with a mandatory 2-year legal warranty under EU Directive 1999/44/EC and Romanian consumer protection law.

This warranty covers:

  • Manufacturing Defects: Product defects present at time of purchase
  • Material Faults: Issues with product materials or construction
  • Functionality Issues: Products not performing as advertised
  • Conformity Problems: Products not matching description or specifications

Warranty Coverage Types

Warranty Type Duration Coverage Provider
EU Legal Warranty 2 years Manufacturing defects Holmara srl
Manufacturer Warranty Varies by product Full product warranty Original manufacturer
Extended Warranty Available for purchase Additional coverage Third-party providers

How to Make a Warranty Claim

1 Contact Us: Email support@holmara.shop with your order number, product details, and description of the issue
2 Provide Documentation: Include photos of the defect, purchase receipt, and any relevant product information
3 Assessment: Our team will evaluate your claim within 2-3 business days
4 Resolution: We'll provide repair, replacement, or refund based on the issue and warranty terms
5 Follow-up: We'll ensure the resolution meets your satisfaction and the product works correctly

Required for Warranty Claims

  • Original Receipt: Proof of purchase from Holmara.shop
  • Product Information: Model number, serial number (if applicable)
  • Defect Description: Clear explanation of the issue
  • Photos/Videos: Visual documentation of the defect
  • Purchase Date: Must be within warranty period

Warranty Exclusions

Not Covered: The following are not covered under warranty
  • Normal Wear: Expected wear and tear from regular use
  • Misuse/Abuse: Damage from improper use or accidents
  • Modifications: Unauthorized repairs or alterations
  • Environmental Damage: Water damage, extreme temperatures
  • Consumables: Batteries, filters, or other consumable parts
  • Cosmetic Issues: Scratches or dents that don't affect function

Warranty Response Times

  • Initial Response: Within 24 hours of claim submission
  • Claim Assessment: 2-3 business days for evaluation
  • Resolution Time: 5-10 business days from approval
  • Replacement Shipping: 3-5 business days within Romania
  • Refund Processing: 3-5 business days after authorization

Product Registration

Optional but Recommended: Register your products with the manufacturer for:

  • Extended Benefits: Additional warranty coverage or services
  • Product Updates: Firmware updates, recalls, or safety notices
  • Direct Support: Access to manufacturer technical support
  • Proof of Purchase: Backup documentation for warranty claims

Warranty Support

Need help with a warranty claim or have questions about coverage?

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